SET YOUR LIMITS
Control your deposit and spending limits with easy-to-use account controls.
Learn moreRESPONSIBLE GAMBLING
KEEP PLAY IN PERSPECTIVE.
Gambling is a form of entertainment that always involves the possibility of losing money. Customers should only wager amounts they can comfortably afford to lose. Betfans.co supports responsible gambling and provides tools and support information.
STAYING IN CONTROL
There are practical steps customers can take to manage their wagering:
- • Set a budget before you start wagering
- • Only wager money you can afford to lose
- • Do not chase losses
- • Keep track of the time and money you spend
- • Take regular breaks
- • Avoid wagering when affected by alcohol or drugs
RESPONSIBLE GAMBLING TOOLS
Betfans.co provides tools to help customers manage how much time and money they spend wagering.
-
01 Deposit Limits
Customers can set limits on how much they deposit during a selected period. Reducing a limit takes effect without unnecessary delay, while increases may be subject to a cooling-off period.
Manage Deposit Limits -
02 Taking a Break
Customers who feel they are wagering too frequently or spending more than intended can temporarily suspend their wagering activity.
-
03 Reality Checks
Periodic reminders help customers remain aware of how long they have been wagering and whether they wish to continue.
-
04 Loss & Spend Limits
Loss limits help control total losses over a period. Spend limits help control total amounts wagered. Reducing limits takes effect promptly; increases may involve a cooling-off period.
-
05 Self-Exclusion
Customers who need a sustained break can self-exclude, restricting access to wagering for a nominated period. Self-exclusion is different from closing an account.
SELF-EXCLUSION& BETSTOP
During a self-exclusion period, customers cannot place wagers, deposit funds or access their account. Customers must not create a new account or use another person's account.
BETSTOP - National Self-Exclusion Register
BetStop is Australia's National Self-Exclusion Register. It is a free, independent service that allows people to exclude themselves from all licensed Australian wagering service providers.
BetStop - 1800 238 786
Visit BetStopClosing Your Account
Customers may request account closure at any time. Account closure does not automatically carry the same protections as self-exclusion. Customers closing their account should consider whether self-exclusion is more appropriate.
RECOGNISINGGAMBLING HARM
Gambling can become harmful when it begins to affect finances, relationships, work or wellbeing. Warning signs include:
- • Spending more money or time wagering than intended
- • Chasing losses
- • Borrowing money to gamble
- • Using money needed for essential expenses
- • Hiding gambling activity from others
- • Feeling anxious, guilty or distressed about gambling
- • Gambling affecting work, study or relationships
Check Your Gambling
Consider these questions honestly:
- 01 Do you wager more than you can comfortably afford to lose?
- 02 Do you try to recover money you have already lost?
- 03 Have you borrowed money or sold possessions to fund gambling?
- 04 Has someone close to you expressed concern about your gambling?
- 05 Do you feel anxious, guilty or unhappy about your gambling?
If you answer yes to any of these, consider using responsible wagering tools or contacting Gambling Help Online on 1800 858 858.
KEEPING TRACKOF YOUR GAMBLING
Customers are encouraged to review their wagering activity regularly. Account history provides information on deposits, withdrawals, wagers, wins, losses and overall activity.
Reviewing activity helps customers understand their wagering patterns and assess whether limits remain appropriate. A limit set previously may no longer suit current circumstances.
Age and payment restrictions
18+
AGE RESTRICTIONS
Betfans.co wagering services are available only to persons aged 18 years or older. People under 18 cannot open an account or place wagers. Age and identity verification is conducted during account registration.
PAYMENT
PAYMENT RESTRICTIONS
Betfans.co does not extend gambling credit, advance funds or lend money for wagering. Customers may only wager using permitted funds in their account.
DEBIT CARDS ONLY Credit cards are not accepted for betting in Australia.
GETTING HELP
-
Gambling Help Online
Free and confidential support for anyone affected by gambling.
-
BetStop - National Self-Exclusion Register
Register to exclude yourself from all licensed Australian wagering providers.
-
Gambling Help Online also provides support for family and friends affected by someone else's gambling.
OUR RESPONSIBILITIES
-
01 Customer Interaction
Betfans.co may identify indicators that a customer could be experiencing gambling harm. Where appropriate, this may include providing responsible gambling information, offering available tools or directing customers to support services.
-
02 Responsible Advertising
Betfans.co conducts advertising in accordance with applicable Australian requirements. Promotional material should not target minors, vulnerable people, or present gambling as a guaranteed way to achieve financial success.
-
03 Staff Training
Relevant staff receive responsible wagering training covering the identification of gambling harm indicators, customer interaction, available tools and referral to support services.
REGULATIONAND COMPLAINTS
REGULATION
Betfans.co is operated by Betfans Pty Ltd under Licence No. VIC-BC-2022-0196, issued under the authority of the Victorian Gambling and Casino Control Commission, Victoria. Regulatory oversight is provided by Victorian Gambling and Casino Control Commission.
COMPLAINTS
Customers who wish to make a complaint may contact Betfans.co directly. If a complaint cannot be resolved, customers may refer the matter to the relevant regulatory authority.
RESPONSIBLE GAMBLING / 05
KEEP WAGERINGIN PERSPECTIVE
TAKE A BREAK
Temporarily step away from your account when you need a pause.
Learn moreSELF-EXCLUSION
Access BetStop and self-exclusion tools for a more secure experience.
Learn more18+
PAYMENT METHODS / 04
DEBIT CARDS ONLY
Credit cards are not accepted for betting in Australia.